Sunday, January 30, 2011
Saturday, January 29, 2011
Sunday, January 23, 2011
And win £200
Wednesday, January 19, 2011
Sorry about this...
But I can't let this go uncommented. HMV has had the terms of its credit insurance reviewed. Management Today report it's actually been withdrawn from several of its key suppliers. As I was made redundant almost directly as the result the exact same thing happening to client of the company I used to work for, I can only imagine the ensuing panic this news has generated with HMV, despite their protestations to the contrary.
If the vultures weren't already circling, then they are at least being fuelled and readied for flight.
If the vultures weren't already circling, then they are at least being fuelled and readied for flight.
Sunday, January 16, 2011
Recent Customer Service Failings on Angry Since 1967
Following recent revelations “Angry Since 1967” would like to assure its reader that Customer Service is something we only pay lip service when we have to. Further we will use a predictable excuse if our piss awful service is revealed on a TV consumer programme. To this end we’d like to assure our user the recent isolated problems which some people may have experienced are entirely due to the previous owners of this site, the staff have been retrained, the software glitch has been resolved, best practice guidelines have been issued, our supplier contracts have been renegotiated, and the people involved have been disciplined. We also acknowledge our culpability by admitting that a dog ate our corporate homeworks.
We treat all customer service complaints raised via TV consumer programmes entirely on the merits of how many people might watch the show. So if you are from a show on BBC1 shown on a weekday morning you might as well paint your arse purple and wave it at the passing traffic for all the good it will do. Alternatively if you appear at peak time on a minority channel, and have gone to the trouble of having a hidden camera secreted about your person and disguising yourself with a long wig so you can experience the shocking truth at first hand, we will still ignore your whinging. At this point we'd recommend organising a march with placards to our Head Office. Here you will be refused admission, allowing for the entirely predictable shot of the presenter tutting about how no-one in the company seems interested in the not really very “shocking” issue they’ve uncovered. Thus allowing the presenter to achieve their ultimate goal – a career enhancing apotheosis to a “Consumer Champion”. If, to seal the deal, you require a picture of you being escorted from the premises by a security guard, let us know in advance and we can have a suitable individual in attendance to assist you in getting the required shot.
While the public statements we make, when issues such as these come to light, will continue to have the veneer of contrition, you can be confident that however sincere they appear, we will continue to engage in these activities. Of course these practices will be subtly adjusted and redefined, but they will remain our policy until the next prune faced busy body sticks their interfering nose in, mistakenly believing they, unlike the preceding line of presenters who tried and failed, will be the person who stamps out these long established sharp practices once and for all.
Statement Ends.
Saturday Night's Alright (For Posting).
You know that moment when you spot something so obvious that you haven't ever noticed it before? Well that's happened this evening. I've decided I now want a flat in warehouse conversion. Not because it may, or may not be a great place to live, but rather to move into the lucrative "somewhere to shoot the talking head to camera in a Top 100, Best Comedy Show or some other cheap bollox Channel 4 fill the long spaces in their schedules between "Come Dine With Me" and "Grand Designs". I'd even provide my own camera, saving them some cash. Christ if they were really skint I'd sit there and go "Fuck Stretch Armstrong / East 17 / Are You Being Served / Milli Vanilli, what was going on there?", while pretending to care what the fuck the show is about. If needs be I could probably scratch together a minor comedian who once appeared in a smug panel or a woman famous for baring all in Maxim just as that whole "Ladette" thing died on it's arse.
Friday, January 14, 2011
Sorry I can't think of a title
There's a truism (and if there isn't there should be) that if you are bored writing something, then people will be bored reading it. And that's what I've realised about this stuff about HMV. So I'm going to give it a rest for a while. There's plenty else I can write about, such as the news the BBC are to produce yet another Charles Dickens adaptation. Something, I'm sure we all agree, we don't need. Its commissioning demonstrates a couple of things, the stultifying lack of imagination at the heart of UK TV drama and the vice like grip the public domain has on what we see on TV. I can't wait to miss it.
Thursday, January 13, 2011
The best "Odds and Ends" post in the World EVER (Volume 2)*
Just clearing the decks from 2010.
The Award for the Worst Recruitment Agency has been won by the agency discussed here. Of course I can't remember their name beyond that it had three names. So for convenience I've decided to name them "Barnyard, Cover And Loaf". Well done. You had some tough competition, and only the arrival of a conciliatory e-Christmas card from the other main contender clinched BC&L the award.
As usual with these things there is an expectation to list the best of the previous year, not so much to demonstrate your taste, but rather prove how "in touch" you are. So the best album? The Divine Comedy album was patchy, featuring two great tunes, and a lot of filler. Chicane's "Giants" frustrated more than impressed. Honestly? Under the autotuned vocals and deliberate pastiches there is "something" interesting going on. But currently Chicane falls far short of the sum of its parts. So, by default, the best album I heard in the last year was Carbon Based Lifeform's "Interloper", who thanks to being Swedish, and being straddled with the worst name for a band since "Porcupine Tree", seem doomed to inhabit the unknown side of obscurity. Which is a pity as this album is darn good. As for the rest? Single, Movie, TV show, Day Of The Week? It hardly matters, beyond saying the good stuff was significantly outnumbered by the bad.
I was going to post something about the new UK Comic "Clint". But having read it, I find I can't be arsed wasting more than these two sentences on something so piss poor**.
Much has been written in the last couple of weeks about the decline (demise?) of HMV, mostly from a perspective harking back to some misty-eyed neverland when HMV was "better". Needless to say the reasons for HMV's decline have been squarely blamed on "internet piracy" and downloads, although some have noted that HMV's response to these challenges has left a moribund retailer with no clear identity and less idea of the niche it is supposed to fill. Of course, I'd argue that HMV are largely to blame for their own predicament, having utterly failed to realise how things have changed, People still want to buy music. But HMV just don't seem to be able comprehend this, preferring to devote space to products their competitors sell, usually more cheaply and in environments more conducive for the consumer to make a purchase. Case in point? I was fielding questions from woman about a Philips blu-ray player in my local HMV a couple of weeks before Christmas. So why did I assist? Simple. The poor guy who'd been approached by the customer had no idea about the product, what it did or why it was cheaper than one and more expensive than another. So rather than watch him flounder I helped. All those years spent in electrical retailing finally coming to someone's rescue. Now normally something like this would irk me. But in this instance I thought it just summed up HMV. They have products for sale, which unlike CD's or games actually need to be "sold" rather than simply be selected by the customer. And it's certainly not, in this instance, the employees fault that they don't know anything about a (seemingly at least) randomly selected consumer durable, or it's benefits beyond how much it costs. And that's the point. Why would they? Now if this had happened in a Currys I'd be howling in derision. But it's not Currys. It's HMV who, I'm forced to conclude, don't realise that people need to be guided as to why one consumer durable is better than another one, nor that during the decision making process the customer might just ask a member of staff for advice. While I can't judge whether this is typical or not, even this possibly isolated incident demonstrates the problems a retailer faces when they sell products outside their core range, and it strikes me even if this is atypical then they still haven't thought this expansion into selling other products through very well. If you can't sell a £99 Blu-ray player with a free copy of "The Expendables" without a third party helping what chance do they have selling those £270 headphones they stock? But I digress.
Nor do HMV understand that their lead pricing promotion of 2 CDs for £10 harks back to a time when they only had to compete against other High street retailers, not the internet. The news they will start closing branches isn't very surprising, coming on the heels of last Summers change of ordering system which resulted (so I'm told) in a purge of stock. I suspect though, having had personal experienced an organisation attempting to survive by branch closures, that the actual savings they make won't be as much as they anticipate. Of course you can close a shop but, for example, if it is on a long term lease you'll still pay rent on the premises - empty or otherwise. Then there is the "actual" logistics of closing branches. Stock has to be moved, bills transferred (and the rest) before you even get to the inevitable cost of redundancies. Long term contracts with suppliers and the associated early termination fees can result in a situation where it makes just as much sense just to keep a place open***, but that rarely happens once the commitment to closure has been made. I suppose I'm missing the point. Closing branches does at least give the impression of doing something, even if in the short term it makes little difference to an organisations' bottom line.
HMV's decline comes at the same time as an interesting development in Belfast. The arrival of a new CD retailer - a company called "Head". And, quite incredibly, they actually sell CDs. And not just chart stuff. They even pass the "Neu!" test, having the first two "Neu!" albums for sale at prices not a kick in the balls away from those on the net. Needless to say, even in my current skint state, my CD buying habit has kicked back in. (To give you an idea - I bought Oasis "Definitely Maybe", ABC's "The Lexicon Of Love" and REM's "Out Of Time" for a fiver. That's not a fiver each. That's three CD's for a fiver. That's what I thought as well). The fact is "Head" feels like a CD shop. Yeah they sell DVDs, but they also have a Vinyl section which makes me want to sort my old Rega Planar out once and for all. Honestly? It's well worth a visit.
*Yeah my muse has returned. Along with my inability to string two coherent sentences together. I've lost count of the number of revisions I've made to this since I posted it earlier today. Even now I'm not happy with it, but I'm tired of trying to batter the English language into submission, so it will just have to do.
**Just in passing it's nearly a year now since I stopped, after 33 years, buying 2000AD. A quick browse of the last issue doesn't make me any more inclined to start picking it up again, as it features amongst its stories, one stiffly drawn, illogical thing about a war between angels and demons, which was the very story which made me realise I was just buying 2000AD out of habit, rather than for enjoyment. Last year this story had one of the protagonists use a mobile phone in Hell. Now just get your head around that image for a moment. So how would that work? Presumably it means there is an entire mobile infrastructure in Hell, no doubt complete with call centres whose job is to sell demons upgrade handsets or contracts whilst at the same time deal with the usual customer service issues you'd associate with such a provision. You know crap reception, stolen phones and handsets dropped into fiery pits.. And surely it then follows that there would be Mobile phone shops as well. I mean where else would demons get their mobile phones from? Unless they send away for one via a small ad in the back of The Sun. If this was the case then Hell would need a postal service, or at least couriers for it to work. And then there is the more practical problem of how a mobile phone network would actually work in Hell. Would demons complain if someone built a mobile mast beside one of the pits of eternal damnation because it "spoilt the view"? Unless of course the mobile network works by Magick (which always has to be spelt with an extra "k" at the end when "evil's afoot"). But if that was the case why do they need handsets? With a dial for entering telephone numbers? It's utter nonsense. I mean can you imagine a "Carphone Warehouse" in Hell? I picture something just like the one in the Abbey Centre, albeit missing the overpowering smell of brimstone and employing slightly fewer damned souls.
***Which is a tale in itself. Actually it's an entire book. Just to give you some indication of how bad things had gone a year or so before the end, there were multiple transactions being processed through where it would have been more profitable simply to hand the customer £20 out of the till before asking them to leave the shop. Of course transactions like this were automatically flagged up thanks to a clever bit of mucking about with Business Objects. I got a nice little email which I would investigate. By this point though the people you'd expect to be interested had long since passed caring. The company was haemorrhaging money so violently it had lost all sense of perspective. Two months after I'd left, the company, with 70 odd years worth of history, collapsed. No-one was surprised.
The Award for the Worst Recruitment Agency has been won by the agency discussed here. Of course I can't remember their name beyond that it had three names. So for convenience I've decided to name them "Barnyard, Cover And Loaf". Well done. You had some tough competition, and only the arrival of a conciliatory e-Christmas card from the other main contender clinched BC&L the award.
As usual with these things there is an expectation to list the best of the previous year, not so much to demonstrate your taste, but rather prove how "in touch" you are. So the best album? The Divine Comedy album was patchy, featuring two great tunes, and a lot of filler. Chicane's "Giants" frustrated more than impressed. Honestly? Under the autotuned vocals and deliberate pastiches there is "something" interesting going on. But currently Chicane falls far short of the sum of its parts. So, by default, the best album I heard in the last year was Carbon Based Lifeform's "Interloper", who thanks to being Swedish, and being straddled with the worst name for a band since "Porcupine Tree", seem doomed to inhabit the unknown side of obscurity. Which is a pity as this album is darn good. As for the rest? Single, Movie, TV show, Day Of The Week? It hardly matters, beyond saying the good stuff was significantly outnumbered by the bad.
I was going to post something about the new UK Comic "Clint". But having read it, I find I can't be arsed wasting more than these two sentences on something so piss poor**.
Much has been written in the last couple of weeks about the decline (demise?) of HMV, mostly from a perspective harking back to some misty-eyed neverland when HMV was "better". Needless to say the reasons for HMV's decline have been squarely blamed on "internet piracy" and downloads, although some have noted that HMV's response to these challenges has left a moribund retailer with no clear identity and less idea of the niche it is supposed to fill. Of course, I'd argue that HMV are largely to blame for their own predicament, having utterly failed to realise how things have changed, People still want to buy music. But HMV just don't seem to be able comprehend this, preferring to devote space to products their competitors sell, usually more cheaply and in environments more conducive for the consumer to make a purchase. Case in point? I was fielding questions from woman about a Philips blu-ray player in my local HMV a couple of weeks before Christmas. So why did I assist? Simple. The poor guy who'd been approached by the customer had no idea about the product, what it did or why it was cheaper than one and more expensive than another. So rather than watch him flounder I helped. All those years spent in electrical retailing finally coming to someone's rescue. Now normally something like this would irk me. But in this instance I thought it just summed up HMV. They have products for sale, which unlike CD's or games actually need to be "sold" rather than simply be selected by the customer. And it's certainly not, in this instance, the employees fault that they don't know anything about a (seemingly at least) randomly selected consumer durable, or it's benefits beyond how much it costs. And that's the point. Why would they? Now if this had happened in a Currys I'd be howling in derision. But it's not Currys. It's HMV who, I'm forced to conclude, don't realise that people need to be guided as to why one consumer durable is better than another one, nor that during the decision making process the customer might just ask a member of staff for advice. While I can't judge whether this is typical or not, even this possibly isolated incident demonstrates the problems a retailer faces when they sell products outside their core range, and it strikes me even if this is atypical then they still haven't thought this expansion into selling other products through very well. If you can't sell a £99 Blu-ray player with a free copy of "The Expendables" without a third party helping what chance do they have selling those £270 headphones they stock? But I digress.
Nor do HMV understand that their lead pricing promotion of 2 CDs for £10 harks back to a time when they only had to compete against other High street retailers, not the internet. The news they will start closing branches isn't very surprising, coming on the heels of last Summers change of ordering system which resulted (so I'm told) in a purge of stock. I suspect though, having had personal experienced an organisation attempting to survive by branch closures, that the actual savings they make won't be as much as they anticipate. Of course you can close a shop but, for example, if it is on a long term lease you'll still pay rent on the premises - empty or otherwise. Then there is the "actual" logistics of closing branches. Stock has to be moved, bills transferred (and the rest) before you even get to the inevitable cost of redundancies. Long term contracts with suppliers and the associated early termination fees can result in a situation where it makes just as much sense just to keep a place open***, but that rarely happens once the commitment to closure has been made. I suppose I'm missing the point. Closing branches does at least give the impression of doing something, even if in the short term it makes little difference to an organisations' bottom line.
HMV's decline comes at the same time as an interesting development in Belfast. The arrival of a new CD retailer - a company called "Head". And, quite incredibly, they actually sell CDs. And not just chart stuff. They even pass the "Neu!" test, having the first two "Neu!" albums for sale at prices not a kick in the balls away from those on the net. Needless to say, even in my current skint state, my CD buying habit has kicked back in. (To give you an idea - I bought Oasis "Definitely Maybe", ABC's "The Lexicon Of Love" and REM's "Out Of Time" for a fiver. That's not a fiver each. That's three CD's for a fiver. That's what I thought as well). The fact is "Head" feels like a CD shop. Yeah they sell DVDs, but they also have a Vinyl section which makes me want to sort my old Rega Planar out once and for all. Honestly? It's well worth a visit.
*Yeah my muse has returned. Along with my inability to string two coherent sentences together. I've lost count of the number of revisions I've made to this since I posted it earlier today. Even now I'm not happy with it, but I'm tired of trying to batter the English language into submission, so it will just have to do.
**Just in passing it's nearly a year now since I stopped, after 33 years, buying 2000AD. A quick browse of the last issue doesn't make me any more inclined to start picking it up again, as it features amongst its stories, one stiffly drawn, illogical thing about a war between angels and demons, which was the very story which made me realise I was just buying 2000AD out of habit, rather than for enjoyment. Last year this story had one of the protagonists use a mobile phone in Hell. Now just get your head around that image for a moment. So how would that work? Presumably it means there is an entire mobile infrastructure in Hell, no doubt complete with call centres whose job is to sell demons upgrade handsets or contracts whilst at the same time deal with the usual customer service issues you'd associate with such a provision. You know crap reception, stolen phones and handsets dropped into fiery pits.. And surely it then follows that there would be Mobile phone shops as well. I mean where else would demons get their mobile phones from? Unless they send away for one via a small ad in the back of The Sun. If this was the case then Hell would need a postal service, or at least couriers for it to work. And then there is the more practical problem of how a mobile phone network would actually work in Hell. Would demons complain if someone built a mobile mast beside one of the pits of eternal damnation because it "spoilt the view"? Unless of course the mobile network works by Magick (which always has to be spelt with an extra "k" at the end when "evil's afoot"). But if that was the case why do they need handsets? With a dial for entering telephone numbers? It's utter nonsense. I mean can you imagine a "Carphone Warehouse" in Hell? I picture something just like the one in the Abbey Centre, albeit missing the overpowering smell of brimstone and employing slightly fewer damned souls.
***Which is a tale in itself. Actually it's an entire book. Just to give you some indication of how bad things had gone a year or so before the end, there were multiple transactions being processed through where it would have been more profitable simply to hand the customer £20 out of the till before asking them to leave the shop. Of course transactions like this were automatically flagged up thanks to a clever bit of mucking about with Business Objects. I got a nice little email which I would investigate. By this point though the people you'd expect to be interested had long since passed caring. The company was haemorrhaging money so violently it had lost all sense of perspective. Two months after I'd left, the company, with 70 odd years worth of history, collapsed. No-one was surprised.
Sunday, January 09, 2011
Lost. One muse. Used rarely. Answers to Angry Since 1967. Please return if found.
You'd think, following the news HMV is staring into the abyss, I'd be able to bang out a quick 1000 word missive claiming "I told you so", while at the same time questioning the likely effectiveness of their "cure or kill" strategy to close branches and generally howling at how it was their short sighted insistence on blaming their decline on "internet piracy" rather than addressing HMV's own failings which led to this moment. But it doesn't. And how, after feck only knows how many attempts, I am precisely no closer to producing something coherent (that's Angry Since 1967 "coherent" which, as regular readers will know, is a much more malleable beast than real coherence) than I was the day the news broke.
Exactly.
Exactly.
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